lesson 09 退换货
getting a refund and exchange
01 what is your refund policy?
你们的退货流程是什么？
词组释义 refund policy 退货规定, 退款政策
02 do you want a refund or an exchange?
您要退货还是换货？
类似表达
do you want to have your money back or exchange the ptomers who are not satisfied with the goods can return it and get a full refund.
对商品不满意的顾客可以退货，并获得全额退款。
词组释义 a full refund 全额退款，全额偿还
05 can you tell me why you ask for a return?
您能告诉我为什么要求退货吗？
类似表达
can i have the reason of your return? / may i ask the reason for the return?
06 we claim the return of goods in view of the inferior quality.
鉴于质量低劣，我们要求退货。
单词释义
claim [kle?m] vt. vi. 要求 inferior [?n?f??r??(r)] adj. 低劣的，下等的
07 please arrange for the dispatch of replacements as soon as possible,since we are in urgent need of these materials.
由于我们急需这些原料，请快安排换货。
单词释义
dispatch [d?'sp?t?] n.
08 we promise that there will of course be no charge for the replacement.
我们承诺换货不取任何费用。
单词释义 charge [t?ɑ:d?] n. 费用，要价，费
09 could i ask for a return or exchange of the goods if they were defective?
如果商品是次品的话，我方是否可以退货或者换货呢？
单词释义 defective [d?'fekt?v] adj. 有瑕疵的，有缺陷的
10 we would investigate every particular case of refund or exchange.
我们将对每种退换货的特殊青况进行调查。
单词释义 investigate [?n?vest?ge?t] vt. vi. 调查，审查
note
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